True facts about Customer Care and Grievance Redressal of Flipkart

I like to share my experience about the customer support and Grievance Redressal mechanism of Flipkart . First I apologize that it might be a long and boring post but still I urge someone to look into it if you want to buy some products from Flipkart.
If your product is aptly delivered and without any issue in the product then you're lucky as you don't need to interact with their customer service but if otherwise, then you can only curse yourself.
I'd placed an order having order ID OD202784418447732301 and it was a Lenovo 8 inch Yoga 2 tab scratch guard.
For the above mentioned order ID, the delivery boy of FlipKart went to different address on 15th May. Though I've perfectly put my correct address in Flipkart

I called customer care then around 12 noon .

The customer care told me that he'd take care about the matter and to be delivered on Friday before 7 PM.

But nothing had happened and I call up the customer care on Friday and asked her opinion about this. The lady who received my call transferred to her senior who had given me the false promises that someone will call me on Saturday and fix the things.

That supervisor also promised that he'd take the matter upto field officer and delivery of shipment manager to sort this things!

No call on Saturday.

On 18th i.e. Monday again the same guy went to the same wrong address where he went on Friday and I called him to his mobile number he was unable to explain why he is going again and again to the same wrong place. Moreover, he was unable to give the manager number.

Surprisingly my last order , having ID OD002784646705482500 , perfectly delivered to the correct address; hence I'm unable to understand why this has happened for this order D202784418447732301

Nevertheless I called the customer care and who in turn transferred the call to her supervisor Arti

Arti again apologized and told me that she'd escalate the same to field officer.

Someone from delivery team called me on 18th May around 12 noon and promised me either it'd be delivered around 7 PM on Monday or within the first hour i.e. 19th on Tuesday. Again I've neither received any product nor get any call from Flipkart but in my registered mail ID , a flipkart no reply mail came that the problem would be solved by 20th.

At 19th night I called their customer care to get a false promise that my complain would be resolved by 20th May and on 20th May I received a call from Flipkart customer care that I can expect to get the things to be delivered on 29th.
Being exasperated I cancelled my order.

 

P.S: Some major issue I found with Flipkart customer services: 

1. I've noticed to your customer care when they brief my issue to Senior CCE they skip some of the important point and it seems Flipkart didn't maintain a proper logbook, hence I need to re-explain the same issue again & again
2. They don't have any proper grievance address mechanism. Customer services are creating issue and you've to write email to cs@flipkart.com that's the customer care mail ID to solve your issue. It's as if you're going to get judgment and you find the criminal is sitting on the chair of the judge
3. Though they have a so called grievance officer mail ID they never looked into the mailbox
4. The people whoever call you from Flipkart they're insensitive about your problem